Author Topic: I want to appeal this ban  (Read 3731 times)

Al-Cyborg

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I want to appeal this ban
« on: November 07, 2015, 15:42:09 »
I have been accidentally banned by FairFight, but the ban is now released. Stats still reset, but I can play now.
PS: I did not play Battlefield 4 since ban, but I played CTE. This is the link to the account:
http://cte.battlelog.com/bf4/soldier/Chulash/stats/826772662/pc/

Current In-Game account: Chulash

I don't know PBGUID and EAGUID, sorry.

I have stopped Battlefield 4 for a long time, but after more than a half year I decided to restart. Then I saw my account is reseted, and when I try to join a server, FairFight kicks me: banned code #J8Ytk2.
But I E-Mailed EA and they said: "Sorry for having issues with our anti-cheat system. We noticed that You were
banned by accident, and we have released your ban. But we cannot restore your account since it has been removed from our system. We are terribly sorry for that."

Al-Cyborg

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Re: I want to appeal this ban
« Reply #1 on: November 07, 2015, 15:43:22 »
If you don't believe I can play Battlefield 4 main game, I can do a round, so please do not deny this appeal before asking for a round.

Fair_Admin

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Re: I want to appeal this ban
« Reply #2 on: November 07, 2015, 15:46:00 »
I'D like to see a screenshot of that mail (of the history) in the next 10 minutes ...
« Last Edit: November 07, 2015, 15:57:47 by Fair_Admin »
Hint: Most of the images I am posting are hyperlinks, redirecting to the source, where the screenshot was made of. (Just click on the picture, to see the original source!)

Fair_Admin on Metabans: http://metabans.com/Fair_Admin

iso9002

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Re: I want to appeal this ban
« Reply #3 on: November 07, 2015, 17:00:05 »
we are still waiting

Al-Cyborg

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Re: I want to appeal this ban
« Reply #4 on: November 07, 2015, 17:15:40 »
I cannot attach, too big file size.
But here is the account, I have just played a 2 min round:
http://battlelog.battlefield.com/bf4/soldier/Chulash/stats/826772662/pc/

Al-Cyborg

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Re: I want to appeal this ban
« Reply #5 on: November 07, 2015, 17:17:23 »
But I have just joined a server. So it will have a longer round.

iso9002

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Re: I want to appeal this ban
« Reply #6 on: November 07, 2015, 17:31:08 »
...

iso9002

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Re: I want to appeal this ban
« Reply #7 on: November 07, 2015, 17:32:11 »
So far FAIR FIGHT never acknowledge a false positive.


Al-Cyborg

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Re: I want to appeal this ban
« Reply #8 on: November 07, 2015, 17:34:04 »
It happened more than 3 weeks ago, but I have just seen that you have banned me.
The email had been deleted.
Isn't it enough that I can play now????
It means they unbanned me.

Al-Cyborg

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Re: I want to appeal this ban
« Reply #9 on: November 07, 2015, 17:35:38 »
I will search my bin its maybe still there

Fair_Admin

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Re: I want to appeal this ban
« Reply #10 on: November 07, 2015, 18:02:23 »
how could you provide the exact text of the mail if you already have deleted it?
Hint: Most of the images I am posting are hyperlinks, redirecting to the source, where the screenshot was made of. (Just click on the picture, to see the original source!)

Fair_Admin on Metabans: http://metabans.com/Fair_Admin

Al-Cyborg

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Re: I want to appeal this ban
« Reply #11 on: November 07, 2015, 18:06:41 »
I placed it into the bin. And about the text: I remembered some parts of it.
But finally, I have found the message.

http://kepfeltoltes.hu/view/151107/ss2_www.kepfeltoltes.hu_.jpg

Al-Cyborg

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Re: I want to appeal this ban
« Reply #12 on: November 07, 2015, 18:08:21 »
It is written in my mother language, hungarian. But you wanted a screenshot. Then, here it is.

Al-Cyborg

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Re: I want to appeal this ban
« Reply #13 on: November 07, 2015, 18:14:38 »
Here is the exact text if you want to translate:




Tisztelt ügyfelünk!

Köszönjük, hogy jelezte problémáját az eltiltással kapcsolatban.

Elnézését kérjük, hogy problémák voltak a csalás-elhátító rendszerünkkel.
Miután fiókját tüzetesen átvizsgáltuk, arra jutottunk, hogy fellebezése helyénvaló volt, Önt véletlenül tiltotta le rendszerünk, ezért azonnali hatállyal megszüntettük a tiltást.
Sajnos a fiókstatisztikáit nem tudjuk visszaállítani, hiszen már törölve lettek az adatbázisunkból, nagyon sajnáljuk az esetet.
Kárpótlásként aktiváltuk a Battlefield 1942 játékszoftvert a fiókján, ingyenesen.
Még egyszer elnézést kérünk, reméljük, ilyen többet nem fordul elő.


Mark C
EA Felhasználói Élmény csoport

iso9002

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Re: I want to appeal this ban
« Reply #14 on: November 07, 2015, 18:17:27 »